Privacy policy

Last updated: September 28, 2026

Mei Cocao ("we", "us") operates this store and website to provide you with a curated fine-chocolate shopping experience (the "Services"). Mei Cocao is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase through the Services.

Information We Collect

Depending on how you interact with the Services, we may collect: contact details (name, address, email, phone); payment information (card and transaction details); account information (username, password, preferences); transaction information (items viewed, carted, or purchased); communications you send us; and device and usage information (browser, IP address, and how you navigate the Services).

How We Collect Information

We collect information directly from you, automatically through cookies and similar technologies, from service providers who assist us (such as payment processors and shippers), and from partners or other third parties.

How We Use Information

We use your information to provide and improve the Services — including processing payments, fulfilling orders, arranging shipping, and handling returns; to communicate with you about your account or orders; for marketing where permitted; to keep the Services secure and prevent fraud; and to comply with legal obligations.

How We Share Information

We may share your information with Shopify and service providers who perform services on our behalf (payment processing, shipping, IT, customer support); with marketing partners; when you direct us to (for example, to ship your order); with affiliates; and in connection with legal obligations or a business transaction.

Cookies

We use cookies and similar technologies to operate the Services, remember your preferences, and understand how the Services are used. You can control cookies through your browser settings.

Your Rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, to receive a copy of it, and to opt out of certain uses such as targeted advertising. Contact us using the details below to exercise these rights. We will not discriminate against you for exercising your rights.

Children

The Services are not intended for children, and we do not knowingly collect personal information from children.

Security and Retention

We take reasonable measures to protect your information, though no method is perfectly secure. We retain information as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.